The roofing answering service
built for storm weeks.
One hail event produces a year of calls in three days. Cody answers all of them, separates active leaks from inspection requests, captures the claim picture and books the inspection. Inbound calls only.
Listen to the roofing opener
24/7
inbound coverage
Storm surge
no hold queue
Every call
logged to your CRM
01The missed call problem
Where roofing revenue leaks.
Every one of these is an inbound call you already paid for. The only question is whether anyone picks it up.
The storm surge
After a hail event your phone rings more in 72 hours than in the prior quarter. Every unanswered call goes to a door knocker who is already in the neighborhood.
Leaks buried in inspection requests
An active interior leak and a curiosity inspection sound the same on voicemail. One needs a tarp today and the other can wait a week.
Claim detail never gets captured
Date of loss, carrier, adjuster status and prior claims decide whether the job is real. Cody asks every time.
02How the call runs
Answer, triage, book, hand off.
One call path with a measurable end result at every step and a human escalation route when the situation requires one.
Step 01
Answer
Cody answers on the first ring through the whole storm week and identifies itself as an AI assistant with your company.
Step 02
Triage
Active interior leak, missing shingles, storm damage inspection or a replacement quote. Leaks get emergency routing.
Step 03
Claim intake
Date of loss, insurance carrier, whether a claim is filed, adjuster status and prior roof work.
Step 04
Qualify
Property address, homeowner status, roof age, stories and access notes for the crew.
Step 05
Book
Two inspection windows off your live calendar plus a confirmation text with what the homeowner should have ready.
Step 06
Text back
Missed calls get an immediate text so the homeowner is in a thread with you and not with the next truck on the street.
03Triage rules
Emergencies never sit behind a scheduling script.
Safety and severity are evaluated before anything else on the call. Terminal and hazard conditions bypass sales handling entirely.
- Active interior water intrusion routes for same-day tarp and emergency dispatch
- Structural damage or a partially removed roof escalates to a human on call
- Storm damage inspections booked into route-efficient windows by neighborhood
- Insurance claims captured with date of loss, carrier and adjuster status
- Replacement quotes captured as leads with one owner and one next action
EchoCody answers inbound calls only. It does not place outbound sales calls. Missed-caller text back runs only with consent and honors STOP and do-not-contact immediately.
04Questions
Roofing answering service FAQ
- Can it handle a storm surge in call volume?
- Yes. Concurrency is the point. Cody answers simultaneous calls without a hold queue, so a hail week does not turn into a voicemail box.
- Does it collect insurance claim information?
- It captures date of loss, carrier, claim status, adjuster contact and prior roof work, then writes it to your CRM before the inspection is booked.
- Will it give a price over the phone?
- No. Roofing pricing requires an inspection. Cody states your inspection process and books the appointment instead of quoting blind.
- Does EchoCody call storm leads for me?
- No. EchoCody is inbound only. It answers calls placed to your number and can text back missed callers with consent. It never dials a homeowner.
- What if the caller is a tenant or a property manager?
- Cody captures the relationship and the decision maker, then routes commercial and managed properties to the contact and calendar you designate.
Put Cody on your roofing line.
Call the demo line and run a real call, or book a working session and we will configure the triage rules, calendar and escalation contacts for your shop.